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Delighted Features and Benefits
Key features and benefits of Delighted.com include:
- Survey Customization: Customize surveys with branding elements like logos and colors.
- Survey Experience: Optimized for all devices, ensuring a smooth experience for respondents.
- Question Logic: Adjust survey questions based on previous answers for a personalized experience.
- Language Localization: Support for over 30 languages, making it accessible to a global audience.
- Real-Time Dashboard: Visualize feedback instantly with a comprehensive dashboard.
- AI-Driven Sentiment Analysis: Automatically analyze feedback to gauge customer sentiment.
- Integration: Connect with over 20 platforms for seamless data synchronization.
- Mobile App: Manage feedback on-the-go with a dedicated mobile application.
- API Access: Integrate Delighted's capabilities into other systems with API support.
These features enable businesses to collect and analyze customer feedback efficiently, leading to improved customer experiences and actionable insights. The platform's ease of use and integration capabilities make it a valuable tool for customer experience management.
Delighted Pricing
Delighted.com offers several pricing plans tailored to fit the needs of businesses of various sizes. Here are the details of the available plans:
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Free Plan: This plan includes 25 responses per month and is suitable for individuals or small businesses starting to collect customer feedback. It comes with survey branding, question customization, and access to 35+ free integrations.
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Basic Plan: Priced at $134 per month, this plan allows for 250 responses per month and includes up to 5 users. It offers all the features of the Free Plan plus additional customization options.
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Premium Plan: At $224 per month, the Premium Plan includes 500 responses per month and allows up to 10 users. It also includes 6 premium integrations such as Salesforce and HubSpot.
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Premium Plus Plan: Starting at $449 per month, this plan is designed for larger businesses and includes 1000+ responses per month and 20 users. It provides advanced features for comprehensive experience management.
Additional responses and users can be added to any plan as needed. Plans are based on the number of responses collected each month, the number of users needing access, and the use of premium features. For those who require more responses or have specific needs, custom pricing options are available.
Please note that sales tax will be calculated upon entering billing information, and prices may vary based on the location and applicable taxes.
Payment Method
Delighted.com offers a variety of payment methods and plans to accommodate different user needs. Here are the key points regarding payment methods:
- Trial Premium: New users can try Premium features for 14 days at no cost.
- Annual Allotment & Rollover Plan: Monthly subscribers can switch to an annual plan to use a yearly pool of responses flexibly and save on costs.
- Plan Changes: Admins can view and change plan details, including billing information.
- Payment History: Detailed payment history is available on the 'Plans and billing' page, where specific receipts can be accessed.
- Contact for Changes: For any changes or questions regarding plans and billing, reaching out to the Delighted team via the provided contact email is necessary.
For those setting up payment methods or managing billing, it is recommended to review the options and select the plan that best fits the usage and budget requirements. The process is straightforward, ensuring users can manage their accounts with ease.
Delighted FAQs
Delighted Alternatives
Here are the top 10 alternatives to Delighted.com, which offer similar services in customer feedback and survey management:
- SurveyMonkey: A widely recognized survey platform that provides a variety of tools for creating, managing, and analyzing surveys.
- Medallia Agile Research: Focuses on capturing actionable customer feedback using the Net Promoter System to drive growth and retention.
- Nicereply: Offers customer satisfaction surveys, Net Promoter Score (NPS), and Customer Effort Score (CES) metrics.
- Qualtrics CoreXM: A comprehensive experience management platform that helps organizations gather and analyze customer data.
- Typeform: Known for its user-friendly interface, Typeform allows users to create surveys that are engaging and interactive.
- Surveysparrow: Provides an end-to-end survey platform with a focus on conversational interface.
- Alchemer: Offers a flexible survey tool that allows users to customize and integrate surveys into their workflow.
- HubSpot Service Hub: Part of the HubSpot suite, this tool integrates customer feedback with CRM and marketing services.
- Zonka Feedback: A feedback and survey management tool that helps businesses measure and enhance customer satisfaction.
- Refiner: A customer survey tool designed for SaaS companies to gather actionable insights from their users.
These platforms are equipped with various features to help businesses collect and analyze customer feedback efficiently. Each has its unique strengths, and the choice depends on specific business needs and preferences.
Delighted Return Policy?
For customers interested in the return policy of Delighted.com, here is a summary of the key points:
- Free Shipping Items: For orders with free shipping, proof of shipping is provided, but tracking is not available. If an order has not arrived within 60 days, the matter is escalated and a refund is issued.
- Standard Shipping: For orders over $75, it is recommended to choose standard shipping with tracking.
- Return Requests: To initiate a return, contact must be made within 45 days of receiving the order. The order number and reason for return are required.
- Approval Process: The customer service team reviews the return request and provides further instructions if approved.
- Condition of Returns: Items must be in original packaging, unused, and in the same condition as received. Products that are personalized, damaged through mishandling, or without a receipt may be refused.
- Defective/Incorrect/Damaged Items: Contact customer support to start the return process for items that are faulty or incorrect. Include order number, proof of purchase, and evidence of the issue.
- Returns Process: Processing returns can take up to 14 business days. An email confirmation is sent once the return is processed.
- Refunds: Refunds for defective items are credited to the original form of payment within 14 business days of the return. Shipping and handling fees are not refunded for non-defective items.
Please note, this summary does not include citations and is designed to provide an overview of the return policy. For specific details or further assistance, contacting the customer service of Delighted.com is advised.
How To Open A Delighted Account?
To open an account on Delighted.com, follow these steps:
- Navigate to the Delighted.com website.
- Click on the 'Get Started' or 'Sign Up' button typically located on the homepage.
- Provide the required information such as name, email address, and company details.
- Create a secure password.
- Agree to the terms of service and privacy policy.
- Verify the email address through a confirmation email sent by Delighted.com.
- Log in to the new account and begin setting up projects and surveys.
Remember, no technical knowledge is required to set up an account, and the process is designed to be completed in minutes. For detailed guidance, the Help Center on the website offers resources and tutorials.
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